At ARITHI, we strive to provide reliable and high-quality school management solutions. This Refund Policy explains the conditions under which refunds may be requested and processed.
1. Free Trial
All new customers are eligible for a 14-day free trial of the ARITHI platform. During the trial period:
- No subscription charges will be collected unless explicitly stated.
- Customers may evaluate the platform's features and functionality.
- The trial may be cancelled at any time without any obligation.
We encourage schools and institutions to fully assess the platform during the trial period before subscribing to a paid plan.
2. Subscription Refund Eligibility
If you have purchased a paid subscription and are dissatisfied with the service, you may request a refund under the following conditions:
- 1Refund requests must be submitted within 7 calendar days from the date of payment.
- 2The request must include the account details and a brief explanation of the issue.
- 3Refund eligibility will be reviewed by our billing team.
3. Non-Refundable Services
The following services and fees are non-refundable:
- ✕Custom software development or feature requests.
- ✕Third-party integrations and implementation services.
- ✕One-time setup, onboarding, or migration fees.
- ✕Data import and configuration services.
- ✕Training sessions already conducted.
- ✕Annual or multi-year contractual commitments after activation.
- ✕District-wide, government, or enterprise deployments where implementation work has commenced.
4. Refund Processing Timeline
After approval:
ARITHI Processing Time
Refunds are typically initiated within 5–7 business days.
Financial Institutions
Actual credit timelines may vary depending on your bank, payment provider, or card issuer.
Gateway Limitations
ARITHI is not responsible for delays caused by financial institutions or payment gateways.
5. Subscription Cancellation
Customers may cancel their subscription at any time. Upon cancellation:
- Access to paid features will continue until the end of the current billing cycle unless otherwise specified.
- No partial refunds will be provided for unused portions of a billing period.
- Future recurring charges will be discontinued after cancellation.
6. Service Interruptions
Refunds will generally not be issued for:
- •Temporary outages or maintenance periods.
- •Internet connectivity issues outside ARITHI's control.
- •User configuration errors.
- •Failure to utilize available platform features.
- •Third-party service disruptions.
However, ARITHI may, at its sole discretion, offer service credits or refunds in exceptional circumstances.
7. Fraudulent or Abusive Requests
ARITHI reserves the right to deny refund requests that:
- !Violate our Terms of Service.
- !Involve fraudulent payment activity.
- !Abuse the refund process.
- !Result from unauthorized account sharing or misuse.
8. Changes to This Policy
We may update this Refund Policy periodically to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page with a revised "Last Updated" date.
Continued use of ARITHI after such changes constitutes acceptance of the updated policy.
9. Contact Us
For refund requests, billing concerns, or subscription-related questions, please contact: